Privacy Policy

Applies to: www.gocabsy.com and all associated services

At GoCabsy, your privacy is not just a commitment—it's a core value. This Privacy Policy outlines how we collect, process, use, store, and protect your personal information when you use our services, visit our website, or interact with us through digital channels. As a transportation solutions provider, we strive to uphold the highest standards of data integrity, transparency, and accountability in compliance with applicable privacy regulations in India and globally.

1. Information We Collect

a. Personal Identification Information

We may collect data including (but not limited to):

• Full name
• Phone number, email address
• Address or location details (pickup/drop)
• Booking preferences
• Identification documents (only in select cases)

b. Device and Technical Data

• IP address
• Device ID, OS version, browser type
• Location access (for live tracking features)
• Usage logs (pages viewed, time spent)

c. Financial Information

We do not store payment card details directly. Payments are handled through secure third-party payment gateways compliant with PCI DSS standards.

d. Communications

Any email, chat, WhatsApp, or phone conversations with our representatives may be logged for training and quality assurance purposes.

2. Purpose of Data Usage

We process the data we collect for the following purposes:

• Booking Fulfillment: Schedule rides, route drivers, and issue confirmations.
• Operational Communication: Share updates, driver details, and payment links.
• Customer Support: Resolve queries, feedback, and complaints effectively.
• Legal Compliance: Maintain trip and invoice records as per government mandates.
• Marketing & Promotions: Notify customers of new services, offers, and improvements (opt-out options provided).
• Website Analytics: Understand user behavior to enhance usability and performance.

3. Data Security

Your data is protected using:

• Encrypted servers and data backups
• HTTPS-secured connections
• Access controls and staff training
• Periodic security audits

While we use modern security practices, users should be aware that no system is completely invulnerable. Users are advised to avoid sharing OTPs, passwords, or sensitive data with unauthorized persons.

4. Sharing of Information

We may share your information only with:

• Trusted service providers (payment processors, IT providers)
• Transport vendors or driver-partners under contract
• Legal entities upon lawful request

We do not sell or lease user data to any third parties.

5. Your Rights and Controls

You have the right to:

• Access your data held by us
• Request corrections or updates
• Revoke consent (where applicable)
• Request deletion of records, subject to applicable laws

For such requests, contact: info@gocabsy.com

6. Changes to the Policy

We reserve the right to update this Privacy Policy periodically. The most recent version will always be accessible via our website.